Toy Temple Careers

Store Associate

Job Overview

Qualifications

  • Previous experience working in a retail environment.
  • You’ll have to be at least 18 years of age.
  • Coachable and willing to adjust to change.

Responsibilities

  • Providing great customer service.
  • Be able to share knowledge, stock and replenish products and help merchandise the store in a visually appealing way, all while being hyper focused on the in-store experience.
  • Provide an amazing shopping experience that will encourage customers to return.
  • Cover the sales floor and ensure that assigned areas are up to visual standards.
  • Work the register, manage cash transactions, provide your fandom knowledge to process sales transactions and drive add-on sales.
  • Communicate new trends information to management.
  • Engage with customers as they enter the store to provide reassurance if they need help.
  • Support the maintenance of the stock room and keep organized and tidy.
  • Communicate and work as a team with your peers to help get the job done correctly.
  • Completing other activities as assigned by your manager.

 

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Assistant Store Manager

Job Overview

Qualifications

  • At least 1-2 years of retail store management experience.
  • Ability to communicate to your peers, recruiting, and some daily operations (scheduling, customer service & merchandising)
  • A high school diploma or GED equivalent
  • Open-minded and inquisitive regarding pop culture fandoms.
  • General ability to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Responsibilities

  • You’ll support the Store Manager in achieving store objectives with regards to hitting sales
  • Support your Store Manager in achieving the sales plan and/or comp sales goals
  • Supporting the stores marketing with creating engagement through customer engagement and social media.
  • Provide leadership around running an operationally sound business; you’ll bring the right balance of ops, delegation/autonomy, and customer-first selling practices
  • Keep watch on shrink/loss prevention, payroll hours, and associate schedules
  • Collaboratively communicate with retail leadership and HQ partners on trends & customer feedback
  • Run sales reports and use data to help guide your strategy to hit sales targets
  • In partnership with your Store Manager, you’ll develop your team of loyal associates that are high-performing and customer-focused
  • Create and collaborate with Store manager for approval of upcoming schedule prior to it being rolled out to the staff.
  • General ability to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds.

 

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Online Auctioneer

Job Overview

Position: In-Person Auctioneer

Location: 2180 W University Dr Tempe, AZ 85281
Employment Type: Full-Time, In-Person
Reports To: Auction Operations Manager

Job Summary

We’re seeking a charismatic and energetic In-Person Auctioneer to lead live auctions at our Headquarter facility. As a Whatnot Auctioneer, you’ll captivate audiences, drive engagement, and facilitate seamless transactions for a wide range of collectibles and unique items. This role combines showmanship, product knowledge, and customer interaction to create an unforgettable auction experience.

Key Responsibilities

  • Conduct Live Auctions: Host engaging in-person auctions, presenting items with enthusiasm, clarity, and accuracy to drive bidding and excitement.
  • Engage the Audience: Build rapport with attendees, creating a lively and inclusive atmosphere that encourages participation and repeat attendance.
  • Product Presentation: Describe items (e.g., collectibles, memorabilia, or specialty goods) with detailed knowledge, highlighting key features and value to spark bidder interest.
  • Manage Auction Flow: Oversee bidding processes, maintain auction pace, and ensure fair and transparent transactions in line with Whatnot’s policies.
  • Collaborate with Team: Work closely with inventory specialists, event coordinators, and operations staff to ensure smooth event execution and accurate item cataloging.
  • Customer Interaction: Address bidder questions, resolve concerns, and provide exceptional service to enhance the Whatnot community experience.
  • Stay Informed: Maintain up-to-date knowledge of market trends, collectible categories, and pricing to provide credible and compelling commentary.
  • Compliance: Adhere to all company policies, auction regulations, and legal requirements to ensure a trustworthy and professional auction environment.
  • Daily show reports / communication with warehouse shipping team and whatnot leads about orders or DMs / keeping area clean and organized / trash / pulling items to plan for shows / nights and weekends required / reliable transportation

Qualifications

  • Experience:
    • 1+ years of experience in customer service, or similar role requiring live audience engagement (e.g., event hosting, public speaking, or performance).
    • Knowledge of collectibles, trading cards, or specialty markets.
  • Skills:
    • Exceptional public speaking and presentation skills with a commanding stage presence.
    • Ability to think on your feet, manage fast-paced environments, and handle unexpected situations with professionalism.
    • Strong interpersonal skills to connect with diverse audiences and build community.
    • Basic understanding of auction software or point-of-sale systems (training provided).
  • Attributes:
    • High energy, enthusiasm, and passion for creating memorable experiences.
    • Detail-oriented with a commitment to accuracy in item descriptions and bidding processes.
    • Team player with a collaborative mindset and willingness to adapt.
  • Availability: Must be available for in-person work, including evenings and weekends, based on auction schedules.
  • Education: High school diploma or equivalent; additional training in auctioneering or relevant fields is a plus.

Physical Requirements

  • Ability to stand for extended periods during live auctions (up to 4-8 hours).
  • Clear and audible speaking voice to project to large audiences without strain.
  • Occasional lifting or handling of auction items (up to 25 lbs).

Why Join our Stream Team?

  • Be part of a fast-growing, innovative company redefining the auction industry.
  • Work in a vibrant, community-driven environment with passionate collectors and sellers.
  • Competitive salary, benefits, and opportunities for growth within Whatnot.
  • Access to exclusive events and the chance to handle unique, high-value items.

 

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Regional Retail Manager Role

Overview

We are seeking a highly driven and experienced Retail Operations Manager to oversee performance, operations, and team development across multiple store locations. This role is responsible for driving revenue growth, maintaining operational excellence, and ensuring consistency in execution across all stores.

The ideal candidate is both strategic and hands-on, capable of managing managers, optimizing store performance, and implementing scalable processes. This individual will play a critical role in shaping company culture, improving efficiency, and supporting future growth initiatives, including store expansion.

Key Responsibilities

Leadership & Team Management

  • Lead, manage, and develop store managers and staff across multiple locations

  • Oversee employee performance, accountability, and alignment with revenue goals

  • Manage all behavioral and disciplinary issues in a consistent and professional manner

  • Conduct employee reviews and provide ongoing coaching and development

  • Lead hiring and onboarding processes, including new hire paperwork and benefits coordination

  • Serve as the primary point of contact for escalations and emergency situations

  • Point of contact for all store managers

 

Sales & Revenue Management

  • Partner with upper management to establish and execute revenue goals

  • Monitor store performance and implement strategies to improve sales and profitability

  • Collate and analyze sales data, providing insights and reporting to leadership

  • Adjust staffing and operational strategies to align with sales trends and demand cycles

 

Operations & Store Execution

  • Oversee scheduling across all locations, ensuring proper coverage for peak periods, events, and releases

  • Ensure stores maintain high standards of cleanliness, organization, and operational readiness

  • Manage store transfers and inventory flow between locations

  • Monitor incoming shipments and plan for their impact on store operations

  • Ensure all store and office supplies are maintained (e.g., gift cards, paper, equipment)

 

Merchandising & Marketing Coordination

  • Establish and enforce merchandising standards and planogram execution

  • Plan and support in-store events, product launches, and key releases

  • Collaborate with marketing to execute promotions and drive customer engagement

 

Process & Compliance

  • Review, update, and enforce SOPs to ensure consistency and efficiency

  • Monitor and manage labor costs across all locations

  • Review and approve manager timecards for accuracy

  • Oversee secret shopper programs and ensure service standards are maintained

 

Strategic Growth & Expansion

  • Identify and implement operational improvements to support scalability

  • Lead store expansion initiatives, including opening new locations and optimizing existing stores

  • Research and implement new product programs based on trend and growth needs

  • Work with internal teams to identify industry trends and adjust strategy accordingly

  • Help shape and maintain a strong, consistent company culture across all locations

 

Qualifications


Experience

  • 3+ years of experience in retail management, multi-unit management, or operations leadership

  • Proven track record of driving revenue growth and managing team performance

  • Experience overseeing multiple locations or managing managers strongly preferred

 

Skills

  • Strong leadership and team development capabilities

  • Ability to analyze data and translate insights into actionable strategies

  • Excellent organizational and operational management skills

  • Confident decision-maker with the ability to manage competing priorities

  • Strong communication and interpersonal skills

 

Attributes

  • Results-driven with a high level of accountability

  • Hands-on leader who leads by example

  • Adaptable and comfortable in a fast-paced, evolving environment

  • Strong attention to detail with a focus on consistency and execution

 

Availability

  • Must be available to travel between store locations as needed

  • Flexibility to work evenings, weekends, and during key retail events

 

Why Join Our Team?

  • Play a key leadership role in a growing retail organization

  • Direct impact on revenue, operations, and company strategy

  • Opportunity to lead expansion and shape the future of the business

  • Work in a fast-paced, team-oriented environment with room for growth



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