Policies

SHIPPING:
We select, pack and ship our Pops like it was for our own collection.
We take pride in making sure when you receive a Pop from Toy Temple, that it is one you would select if you were in a store. If you use a ship forwarding company, we do not accept any fault for damaged items. 

Toy Temple is not responsible for any customs fees for international orders. 

During periods of high shipping volume, orders may take 2 to 4 days to ship.

 

RETURN & EXCHANGES:
We do not accept returns and exchanges. If you receive an item not in the condition advertised, please send us photos by e-mail to info@thetoytemple.com. All claims must be notified within 5 days of receipt of the product.

 

IN-STOCK & PRE-ORDER SHIPPING:
If you order multiple items in a single transaction, and it includes a pre-order item, all items will be shipped once the last pre-order item becomes available. We do not offer partial shipment. 

If you want the in-stock item immediately, please make separate transactions from the pre-orders items.

 

CANCELLATIONS
All cancelled orders are subjected to a minimum 5% cancellation fee. All return orders are subjected to a minimum 20% re-stocking fee.

 

MYSTERY BOXES
We do our best to offer these with a minimum value guarantee of what you paid for it. We pack these in large batches, so you and a friend might get the same type of box. There is no guarantee with our mystery boxes. There are no return or exchanges on mystery boxes.