About Us & Policies

CONTACT US:
Feel free to email us at toytemplecustomerservice@gmail.com
You can also visit us at our warehouse and showroom: 
Open Daily: 12PM - 6PM 
2180 W. University Dr.
Tempe, AZ 85281
We also have two mall locations in Arizona: 
Chandler Fashion Center
Monday- Friday: 10AM - 9PM
Sunday: 11AM - 6PM
3111 W Chandler Blvd
Chandler, AZ 85226
 
Arrowhead Mall
Monday- Friday: 10AM - 9PM
Sunday: 11AM - 6PM
7700 West Arrowhead Towne Center suite 2238
Glendale, AZ 85308

SHIPPING:
We select, pack and ship our Pops like it was for our own collection.
We take pride in making sure when you receive a Pop from Toy Temple,
that it is one you would select if you were in a store.

 

RETURN & EXCHANGES:
We do not accept returns and exchanges

If you receive an item not in the condition advertised please send us photos by e-mail to toytemplecustomerservice@gmail.com. All claims must be notified within 5 days of receipt of the product.

 

IN-STOCK & PRE-ORDER SHIPPING:
If you order multiple items in a single transaction, and it includes a pre-order item, all items will be shipped once the last pre-order item becomes available. We do not offer partial shipment. 

If you want the in-stock item immediately, please make separate transactions from the pre-orders items.

 

CANCELLATIONS
All cancelled orders are subjected to a minimum 5% cancellation fee. All return orders are subjected to a minimum 20% re-stocking fee.

 

MYSTERY BOXES
We do our best to offer these with a minimum value guarantee of what you paid for it. We pack these in large batches, so you and a friend might get the same type of box. There is no guarantee with our mystery boxes. There are no return or exchanges on mystery boxes.